Customer Comments
We've been receiving lots of positive customer feedback. The DPL Group has always been very proud to offer an exceptional product line with a great team to support it. Thanks to all of our customers for their continued suport - DPL's most valuable resource!
Please follow the link below for some recent customer testimony.
SBI-145 List 3 Discontinuation
Valued Customer,
This memo is to serve as official notification that DPL has discontinued the production and
sale of our SBI-145 List 3 variant. The discontinuation of this product is due to the inability to
reliably source the 346A plug used in the production of these units. We apologize for any
inconvenience that this may cause; DPL and its partners will continue to support previously
purchased List 3 products to the fullest extent possible.
Please note that DPL will continue to manufacture and sell the List 6 and List 11
variants of the SBI-145 as normal.
Thank you for your continued support.
The DPL GROUP
Labor Day Holiday, September 5, 2011
To All Our Valued Customers:
The DPL Group's office will be closed on September 5, 2011 in observance of the Labor Day Holiday.
Normal business hours will resume on Tuesday, September 6, 2011(8am - 4pm Eastern).
As always, if you require immediate assistance during off hours please do not hesitate to call our after Hours number at 1-506-848-7227.
DPL eCore website address change
The DPL eCore website is no longer accessible on port 444. Please update your bookmarks to point at ecore.dplwireless.com.
If you have any questions or concerns please contact DPL at 1-800-561-8880
New and updated features available on DPL’s www.dplwireless.com management web site
DPL EMMS Updates
Summarized:
• Action buttons used instead of drop-down and single action button
◦ View Data, export data and map data buttons given where appropriate to allow one-click
actions on your data.
• Use check-boxes to select multiple entries.
◦ Perform operations on selected items
◦ Choose to view only selected items
• Link to individual assets via serial number on every report
◦ Also config. icon to jump to that machine's configuration page.
◦ Similarly a map button is supplied to allow quick mapping of any asset.
• Alarm level colored icons have been replaced with colored descriptive text.
• Advanced Filters:
◦ Hide/Show button allows quick access to filters or allows users who don't want to see these filters to easily hide them. Once filters are hidden or shown the systems remembers this choice for the particular report you are on.
◦ Change to filter value no longer removes report view; now the View Data button changes
color to indicate an update is required to reflect the updated filter.
• Map appears on page
◦ User is no longer forwarded to separate map page.
◦ Exit map by clicking outside map area.
• Main Menu changed
◦ Locations button removed in favour of showing location information in equipment reports.
◦ Three Equipment views offered
▪ Quick View: shows minimal information for every asset (fully customizable – see
Report Column Chooser item below)
▪ Standard View: shows standard set of information with some location information for
every asset (Also customizable).
▪ Full View: shows all available information including all location, speed etc. information
available for every asset.
• Report Column Chooser
◦ Once a report is generated click the Choose Columns button to add or remove columns
from view.
◦ The selected columns can be saved and subsequent views of that report will keep the
selected columns visible (The save feature is currently only enabled for asset reports).
• Report Page Size:
◦ When you change the page size of any report, the system will now remember your choice.
• Prioritize Active Equipment filter:
◦ Added “Prioritize Active Equipment ” filter option. This causes data for inactive equipment
(no points in 10 days) to be sown only at the end of the report, after any active equipment.
If you have any questions or concerns please contact DPL at 1-800-561-8880
The DPL Group will be closed on the statutory Holiday Friday July 1st, 2011
Please be advised The DPL Group will be closed on Friday July 1st, 2011 for the “Canada Day” Statutory Holiday.
If you require “Emergency Support” please call our after hour # 506-848-7227
The DPL Group
1-506-848-7227 (after hour’s emergency line)
1-800-561-8880 (business hours)
Toronto ATMIA Conference
The DPL Group announces our attendance at the ATMIA Canada 2011 Conference in Toronto, from June 21-23, 2011.
Drop by Booth number 17 at the Hyatt Regency Toronto, 370 King Street West, Toronto, Ontario.
Meet our friendly staff & take a look at our products & services.
To attend, register online by following this link:
http://www.atmiaconferences.com/Events/Canada/Registration/Index.cfm
MAY, 2011 SPECIAL
MAY, 2011 SPECIAL
25% OFF
To Our Valued Customers:
We have been notified by our supplier of the Motorola CDMA radio module that the delivery dates quoted to us have been pushed out and they are unable to meet their previously quoted delivery dates. Due to this fact, we are currently on backorder status on all Hercules Plus CDMA units at this time. We have been assured that modules will now arrive at our facility by May 25th and we expect to have CDMA units available again for shipment June 1st.
In the meantime, we are pleased to offer all our Customers a May special on our Hercules Plus GSM product of 25% off the hardware for all orders placed this month.
We apologize for any inconvenience this may cause our Customers. Should you have any questions or concerns please feel free to contact our toll free Technical Support line at (800) 561-8880 as well as email at support@dplcore.com.
Important Enhancements Added to eMMS Vehicle Tracking Software
To Our Valued Customers,
The DPL Group is pleased to advise that our much anticipated upgrade to our current eMMS software is about to launch! Just a few of the new features you will immediately experience are as follows:
- a larger overall map
- pan and drag map capabilities
- click and draw jobsite functionality
- map auto refresh
- direction of heading indicators.......and many more.
When you login the new features will be already active To make the transition easier and to increase user comfort, we have placed a button on the middle of the top menu bar that will allow you to toggle back to the previous version and compare data. Note that your data will not be lost and will all carry over to the new interface. These new upgrades are being rolled out to you at no additional cost.
With the implementation of these great enhancements, we need to inform you that later this week during off peak hours there will be a few minutes of downtime in order to launch this new software. None of your data or alarms will be lost and any disruptions will be brief.
Thank you for your continued support. We're certain that you'll find these free upgrades beneficial.
Should you have any further questions, concerns or comments, please feel free to contact our 24/7 Technical Support Team at 800-561-8880 or after hours at 506-848-7227 as well as email at support@dplcore.com.
The DPL Group Has Moved To A Larger Facility
To All Valued DPL Customers,
Due to welcome and persistent growth over the past few years, DPL is proud to announce that we have relocated to a larger office space. Our new address is 53 Clark Road, Rothesay, NB E2E 2K9. Please note that our existing phone, fax and email information remains the same.
Thank you to all of our loyal Customers who have made this move necessary.
Kindest regards,
The DPL Group Team
